Refund policy
At Hang-n-Hole, we take pride in the quality of our products and want you to feel confident in your purchase. If something isn’t right, we’ll do our best to make it right.
Returns
We accept returns within 14 days of delivery for eligible items.
To qualify for a return:
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Items must be unused, undamaged, and in original packaging
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Return must be initiated within 14 days of receiving your order
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Return shipping costs are the responsibility of the customer (unless the item is damaged or defective)
We do not charge restocking fees, and once your return is received and inspected, your refund will be processed promptly.
Exchanges
We offer exchanges within 14 days of delivery for items that meet the following conditions:
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The product must be unused and in original condition and packaging
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Exchanges are typically allowed for the same product in a different wood finish or accessory combination
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Return shipping is paid by the customer unless the exchange is due to a damaged or incorrect item
Once we receive and inspect the returned item, we’ll ship out the replacement.
Refunds
Approved refunds will be issued to your original payment method once the return is received and inspected.
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Please allow 5–10 business days for the refund to appear on your statement, depending on your bank
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Used, damaged, or incomplete items (not due to a manufacturing defect) are not eligible for refunds
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Custom or personalized items may be non-refundable unless they arrive damaged or incorrect
If your return is due to our error such as receiving the wrong item or a product that arrived damaged we’ll cover return shipping and issue a full refund.
Need Help?
If you have questions about a return or exchange, contact our support team at [support@hangnhole.com] with your order number and details. We’re here to help.
